Terms of service

Welcome to Truly Texture. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Truly Texture

Truly Texture specializes in premium decorative wall texture finishes for both interior and exterior applications. Our website allows customers to browse products, place orders, request information, and access related services.

Throughout these Terms, "Truly Texture," "we," "our," and "us" refer to Truly Texture.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age.
  • You are legally capable of entering into binding agreements.
  • All information provided by you is accurate and complete.

3. Products and Services

We make every effort to accurately display our products, colors, textures, and finishes.

However:

  • Actual texture appearance may vary due to lighting, application methods, surface conditions, and screen settings.
  • Product images are for reference purposes only.
  • Minor variations in color, texture, and finish may occur.

Such variations shall not be considered defects.

4. Pricing

All prices displayed on the website are listed in Indian Rupees (INR).

We reserve the right to:

  • Change prices without prior notice.
  • Modify product specifications.
  • Discontinue products at any time.

Prices applicable to your order are those displayed at the time of purchase.

5. Orders and Acceptance

When you place an order, it constitutes an offer to purchase.

Truly Texture reserves the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors.
  • Cancel orders due to product unavailability.
  • Cancel orders if fraudulent activity is suspected.

Order confirmation does not guarantee acceptance until payment verification and order processing are completed.

6. Payments

Payments are processed through secure third-party payment gateways.

We accept supported payment methods including:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets (where available)

Truly Texture does not store complete payment card details.

7. Shipping and Delivery

Delivery timelines provided on the website are estimated and may vary depending on:

  • Location
  • Courier partner performance
  • Weather conditions
  • Public holidays
  • Unforeseen circumstances

While we strive for timely delivery, Truly Texture shall not be held responsible for delays beyond our reasonable control.

For complete details, please refer to our Shipping Policy.

8. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Customers are encouraged to review the Refund Policy before making a purchase.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Videos
  • Product descriptions
  • Blog content
  • Designs
  • Branding materials

is the exclusive property of Truly Texture and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Upload malicious software or harmful content.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Submit false or misleading information.

Violation of these terms may result in termination of access.

11. Product Application Disclaimer

The final appearance and performance of decorative textures depend on:

  • Surface preparation
  • Application techniques
  • Environmental conditions
  • Maintenance practices

Truly Texture cannot guarantee identical results across all projects and locations.

Professional application is recommended wherever applicable.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Their content
  • Privacy practices
  • Products or services

Accessing third-party websites is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, Truly Texture shall not be liable for:

  • Indirect damages
  • Consequential losses
  • Business interruptions
  • Loss of profits
  • Delays caused by third parties

Our total liability shall not exceed the amount paid by the customer for the relevant order.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in the Privacy Policy.

15. Modifications to Terms

Truly Texture reserves the right to update or modify these Terms of Service at any time.

Updated terms will be posted on this page along with the revised date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in India.

17. Contact Information

For questions regarding these Terms of Service, please contact:

Truly Texture
Email: sales@trulytexture.com