Shipping policy

At Truly Texture, we are committed to delivering premium wall texture products with care, safety, and reliability. Our products are designed for interior and exterior wall finishes, and we ensure every order is packed carefully before dispatch.

1. Shipping Locations

We currently ship across India. Shipping availability may vary depending on your location, product type, order quantity, and courier service coverage.
For bulk orders or special delivery requirements, please contact us before placing your order.

2. Order Processing Time

Once your order is confirmed, it is usually processed within 1–3 business days, excluding Sundays and public holidays.
After dispatch, you will receive shipping or tracking details through email, SMS, WhatsApp, or the contact information provided at checkout.

3. Estimated Delivery Time

Delivery time may vary based on your location and courier availability.
Standard delivery usually takes 5–7 business days after dispatch.
Remote locations, bulk orders, or service-restricted areas may take additional time.

4. Shipping Charges

Shipping charges, if applicable, will be calculated at checkout based on delivery location, product weight, order value, and shipping method.
Any free shipping offer, if available, will be clearly mentioned on the website or during checkout.

5. Packaging and Product Safety

Truly Texture products are packed carefully to reduce the chances of leakage, damage, or handling issues during transit.
Since wall texture products require proper handling, customers are requested to inspect the package at the time of delivery.

6. Damaged or Incorrect Orders

If your order arrives damaged, leaked, defective, or incorrect, please contact us immediately at:
sales@trulytexture.com

Please share your order number, product details, clear photos, and an unboxing video if available. This will help our team review the issue and provide the best possible solution.

7. Delivery Delays

While we try our best to deliver orders within the estimated time, delays may occur due to courier issues, weather conditions, transport restrictions, holidays, high order volume, or circumstances beyond our control.
We appreciate your patience in such cases.

8. Address Accuracy

Please ensure your shipping address, phone number, and email address are correct before placing the order.
Once an order is dispatched, we may not be able to change or redirect the shipment. If you notice any mistake in your details, please contact us as soon as possible at sales@trulytexture.com.

9. Bulk Orders

For large quantity orders, project-based requirements, or commercial purchases, shipping timelines and charges may vary depending on product volume and destination.
Our team may contact you to confirm delivery details before dispatch.

10. Contact Us

For any shipping-related questions, order tracking support, or delivery concerns, please contact us at:
sales@trulytexture.com

We are here to help you receive your Truly Texture products safely and smoothly.