Privacy policy

At Truly Texture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Company Name (if applicable)

Order Information

  • Purchased products
  • Order history
  • Transaction details
  • Payment status

Technical Information

  • IP Address
  • Browser type
  • Device information
  • Website activity and browsing behavior
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products to your location
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website experience
  • Respond to inquiries and requests
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

We may also use your information to inform you about new products, offers, promotions, and updates related to Truly Texture. You may unsubscribe from marketing communications at any time.

3. Payment Information

All payments made through our website are processed through secure third-party payment providers.
Truly Texture does not store or have access to your complete credit card, debit card, UPI PIN, or banking credentials.
Payment providers maintain their own privacy and security policies.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website performance.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website functionality
  • Personalize content and product recommendations

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted service providers required to operate our business, including:

  • Payment gateways
  • Shipping and logistics partners
  • Marketing and analytics providers
  • Website hosting and technical support services

These partners are required to maintain the confidentiality and security of your information.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information.
While we take every precaution to safeguard your data, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Product Reviews and User Content

If you submit reviews, feedback, testimonials, photos, or other content to Truly Texture, you grant us permission to display, publish, and use that content for promotional, marketing, and informational purposes.
We reserve the right to remove content that is misleading, offensive, or inappropriate.

8. Third-Party Services

Our website may contain links to third-party websites, social media platforms, or services.
Truly Texture is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites separately.

9. Children's Privacy

Our products and services are intended for individuals who are legally capable of entering into contracts.
We do not knowingly collect personal information from children under the age of 18.

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request information regarding how your data is used

To exercise any of these rights, please contact us using the information provided below.

11. Changes to This Privacy Policy

Truly Texture reserves the right to update or modify this Privacy Policy at any time.
Any updates will be posted on this page along with the revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Truly Texture
Email: sales@trulytexture.com

We are committed to protecting your privacy and providing a safe and secure shopping experience.